I’ve mentioned here before the struggles we’ve had trying to hold on to our house. It’s been a horrible experience, which I have not documented here for the sake of a little privacy, but suffice it to say that no matter how hard we tried, we were not able to work things out with Bank of America. After years of trying to come to an amicable agreement, we have decided that our health and sanity is more important than trying to hold on to this house. And so, with mixed emotions, we have decided to let go of the house and move on.
I know that there are few folks who will take responsibility for losing their home to foreclosure, but the brunt of this problem rests squarely on my shoulders. It wasn’t that I willfully or even accidentally missed any payments that caused my problems. I didn’t suddenly lose my job and face a loss of income. And I didn’t have some massive medical issue that made me miss a payment. No, none of these things occurred. My problems with this house started with a payment that my mortgage company at the time, Countrywide, claimed had been returned to them for non-sufficient funds. It took them four months to decide that the payment had been returned for NSF before they let me know about it. That’s when they decided to add exorbitant fees to the account, going back to the first day of the month for the “returned payment”. Of course, upon receiving their letter, I immediately called my bank to find out of the check had ever been presented – after all, the money was still in my account, and I couldn’t locate an NSF fee from my own bank. My bank insisted that the check had never been presented for payment, and thus, never returned for non-sufficient funds.
I called Countrywide to try to make the payment, and to discuss the fact that my bank said the payment had never been presented. I also hoped to get them to admit the mistake and reverse the fees. To the contrary, they told me that not only would they not accept the payment, as it was now a “partial payment,” thanks to all the fees they had added to my account, they would not reverse or even reduce the fees, and they in their turn insisted that the original payment had been returned. I asked to speak to a supervisor, thinking someone at a higher level would help, but never could get past the first line of customer service. I hung up and made a trip to my own bank.
At my bank, I again checked to be sure that the original payment in question had not been presented for payment. It had not, they assured me. I asked the bank manager to write a letter stating this, and he did. I sent it to Countrywide, asking them to again reconsider their position, reverse the fees and accept the payment. Weeks went by before I got a response – no way, it said, in effect. By now, one payment was returned to me, one was the original payment in question that they claimed had been returned by my bank, and another payment had been refused as the account was “seriously past due.” I called again, and was told that they could “redo the loan” and fix all the issues. I agreed, thinking that at least everything would be caught up again. I was told that during the period in which they were reworking the loan, not to make any payments. That was not a problem, since they wouldn’t even accept a payment, so I waited. And waited. And waited some more. I’d call every so often to find out what was going on, and would be told it was in progress. Seven months later, I saw a man outside my home taking pictures. I went out and asked him what he was doing, and he said it was in relation to the loan by Countrywide. I thanked him and went back inside.
Three months after that, I finally had the new paperwork in hand. A total of ten months had gone by since they started the process to “rework” my loan. During that time, Bank of America announced plans to purchase Countrywide, so I was concerned that might throw a kink into the works, but I was assured it would not. I signed the paperwork, returned it, and waited for my new payment information. I got that about two weeks later, and I thought, “Good, it’s done. I can get on with life again.” But I believe it was this mis-step – allowing Countrywide to “rework” the loan – that has caused all of the problems I have since experienced. On a fairly regular basis, I would get letters from BofA that would state I owed them a dollar amount that was in the thousands of dollars, and a demand for payment of that amount. The first time, I called and the customer service rep told me that it was a mistake and to ignore it. That was fine until a few months later when I received another letter, and the amount had increased due to late fees, and advising me they wouldn’t be taking anymore “partial payments.” I managed to scrape together the money, thanks to a bonus at work, and paid it. The CSR I spoke to assured me the account was caught up. At the end of 2009, I received another letter claiming I was behind on payments, even though I had bank records to back up my assertion that I was not. In the second quarter of 2010, we made a very large payment to catch the house up, and I received monthly assurances that all was well, until the end of 2010 when we received yet another letter claiming we were once again several thousand dollars behind. It was then that I decided I was done.
In the midst of all of that, I received two letters on two separate occasions from my Homeowners Association that said the dues had not been paid and they would foreclose on the house. Those dues should have been paid by BofA, but they never were, despite the fact that when I requested an account statement shortly after the last letter from them, my escrow account had almost $8,000 in it (my taxes and insurance did not total $5000).
I’m done. I think we have done everything we could reasonably do to hold on to the house, including attempting a loan modification, for which we were told we did not qualify. We considered filing for Chapter 13 bankruptcy but eventually decided against it. While it might help in the short term, at the end, we would still be with Bank of America, and the shenanigans would begin again as soon as the bankruptcy plan was completed.
So, while this is the end of one era – of realizing the dream of owning a home – it’s the beginning of another. Understand, this isn’t a decision that was easy to make, and we don’t take walking away lightly. We have fought to keep this place for the last three and a half years. But enough is enough. My sanity is worth more to me than this house, as much as I love it.
We’ve found another home in the same neighborhood. Our address will change, but our lives will remain much the same, only with less stress. We were lucky enough to find someone willing to rent to us despite the bad credit, and for that I will be forever grateful. She’ll be getting Christmas presents from me for a long time to come.
I’m sad to leave my home, but excited for a new beginning. I have loved this house since the moment I stepped into the model home, and I have spent many happy occasions here. I will miss it. But it’s time to look forward to making memories in a new home. I cannot wait.